Returns & Exchange Policy

At patpat Mall, we want you to be satisfied with every purchase. Below are the general guidelines for returns and exchanges. Please note that specific policies are defined by each individual merchant on the platform, so we encourage you to review the merchant's terms on the product page before purchasing.

Exchanges

If you receive an item that does not match what you ordered (e.g., wrong size, colour, or variant), you may be eligible for an exchange. Eligibility, timeframes, and conditions for exchanges are determined by the merchant.

Items should generally be unused, in their original packaging, and accompanied by proof of purchase.

Returns

Products may be eligible for return if they are defective, damaged during delivery, or significantly different from the listing description. The specific return window and conditions are set by each merchant.

Certain categories of items — such as perishables, personal care products, and customised or made-to-order items — may not be eligible for return. Please check the product listing for details.

Damaged Items

If your item arrives damaged, please contact our support team promptly with photographs of the damage and your order details. We will coordinate with the merchant and delivery partner to resolve the issue.

Refunds

Approved refunds are generally processed to the original payment method used at checkout. Refund timelines may vary depending on the merchant and payment method.

Merchant-Specific Policies

Each merchant on patpat Mall defines their own return and exchange policies, including eligible timeframes, conditions, and any applicable fees. In case of any disputes, the patpat Mall support team will assist in facilitating a resolution between you and the merchant.

Contact Us

For any return or exchange queries, please contact our support team:

📧 Email: team@patpat.lk